Privacy Policy (RavenLedger)

Effective Date: March 11, 2026

Operator: RavenLedger

Contact: support@ravenledger.com

1) Overview

This Privacy Policy explains how RavenLedger collects, uses, stores, and protects personal data.

2) Data We Collect

  • Account details (name, email, login credentials)
  • Organization and user profile data
  • Billing identifiers (customer ID, subscription ID, transaction ID)
  • Technical and usage data (IP, browser/device, logs)
  • Support communications
  • ERP records and uploaded attachments/documents

3) How We Use Data

  • Operate and deliver the service
  • Authenticate users and secure accounts
  • Process subscriptions and billing
  • Provide support and service communications
  • Monitor reliability, prevent abuse, and improve the product
  • Comply with legal obligations

4) Legal Basis

Where applicable, we process data based on contract necessity, legitimate interests, legal obligations, and consent where required.

5) Payments and Third Parties

Payments are processed by Paddle, which acts as merchant of record for purchases made through its checkout, together with its payment and compliance partners. RavenLedger does not store full payment card details. We may use trusted third-party providers for hosting and operations.

6) Data Sharing

We do not sell personal data. We share data only as needed to deliver the service, process payments, satisfy legal requirements, enforce terms, and protect rights/security.

7) Data Retention

We retain data while accounts are active and as needed for legal, operational, and security purposes. Post-cancellation retention follows our Refund Policy + Data Retention Policy.

8) Security

We apply reasonable technical and organizational safeguards. No platform is 100% secure.

9) International Processing

Data may be processed in jurisdictions where service providers operate, subject to applicable safeguards.

10) Your Rights

Depending on applicable law, you may request access, correction, deletion, export, or restriction/objection to certain processing. Contact support@ravenledger.com.

11) Cookies and Similar Technologies

We use cookies/session technologies for authentication, security, preferences, and essential analytics.

12) Children’s Privacy

RavenLedger is intended for business use and not directed to children.

13) Changes to This Policy

We may update this Privacy Policy. Updated versions become effective when posted with a revised effective date.

14) Contact

For privacy questions or requests, email support@ravenledger.com.